Frequently asked questions

Each flow takes as few steps as we could make it: one tap to mark attendance, one tap to approve leave, one click to bill the month. Every screen is in Chinese and English and works on a phone.

For partner centres we set things up with you at the start, and your staff can message us on WhatsApp whenever they get stuck.

Billing type, price, minimum sessions, tiered per-session prices and early-bird and returning-student discounts are all settings. Before go-live we go through your current rules with you, one by one.

Every invoice traces back to attendance and adjustment records, so when a parent asks why a session was charged you can answer on the spot.

Import students and parents from a CSV in one go; siblings share one parent record, matched by phone number. Data import is included in your plan, and we can help tidy up your existing Excel files.

Yes. We start with a demo using your own courses and fee rules, then you can try it free for 14 days. Partner centres use it free for 3 months, then pay half price for 12 months.

For parents without an email, the system writes the notice as a WhatsApp message with the invoice link, and staff send it from the centre's own WhatsApp with one tap. Once automatic WhatsApp sending is released on the Growth plan, those messages send themselves.

No. Invoices, receipts and payment proof upload all work from a link in the phone's browser. Parents who want to see timetables and attendance can open an account from the invite link you send them.

Today parents pay by FPS, PayMe or bank transfer, then upload a screenshot that staff check and record. Card payments and other online payment processing aren't supported yet.

Monthly fees and session packages can run on the same student, and the package balance carries over when they change class. Parents pay by FPS or PayMe screenshot without installing an app. Change one session and the timetable, session count, invoice and parent notice all update together. Plans start at HK$490 a month.

Starter is HK$490 a month, roughly what a few hours of part-time admin costs. We can also check with you whether the Technology Voucher Programme (TVP) applies, and partner centres use it free for 3 months, then pay half price for 12 months.

Each centre's data is kept fully separate. Staff, tutors and parents see only what their role allows, and role changes and suspensions apply immediately. Payment screenshots are stored privately and only signed-in staff can open them. Login passwords are stored as bcrypt hashes.

Yes. The owner can export all centre data at any time from Centre → Export data, as one Excel file with a sheet each for students, guardians, tutors, courses, classes, sessions, attendance, leave, package balances, invoices, payments and more.

The file is encrypted with AES-256 under a password you choose, and Excel and Numbers ask for it when opening. The login password is asked again before exporting, and the owners are emailed after every export.

Yes. Each user picks 繁中 or English, and PDF invoices and receipts are always bilingual.